Prize Redemption

At Mojogo Casino, prize redemption is the process of exchanging eligible Sweeps Coins (SC) you’ve earned and played through for real-world prizes (typically cash-equivalent redemptions). This is separate from gameplay with Gold Coins, which are for entertainment value and are not intended to be redeemed.

In practical terms, you play with SC on eligible games, meet any required playthrough conditions, then submit a redemption request once your SC balance qualifies.

Which currency can be redeemed (and which can’t)

Mojogo Casino uses two main promotional currencies:

• Sweeps Coins (SC) - the currency that may be eligible for prize redemptions once requirements are met.
• Gold Coins (GC) - used for social-style gameplay and generally not redeemable for prizes.

If you’re seeing both balances in your account, focus on your SC balance when you’re planning a redemption.

Eligibility basics you should confirm first

Before you submit a redemption request, make sure you meet the core eligibility expectations:

You must be eligible to participate in Mojogo Casino’s sweepstakes offerings in your location. Mojogo Casino lists restrictions in multiple areas of its promotions, including that play is restricted in: California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, West Virginia (United States).

Because eligibility can depend on where you are physically located, it’s smart to verify your account details are accurate before you request a payout.

Verification requirements (KYC) - what Mojogo needs before payout

Mojogo Casino requires successful identity verification before any Sweeps Coins can be redeemed. This KYC process includes:

• A government-issued photo ID
• Proof of address

If your documents are incomplete, expired, unclear, or don’t match your profile information, your redemption may pause until you provide corrected files.

Playthrough rules that can affect redemption

Sweeps Coins earned through promotions must be played through at least 1x before they can be redeemed for cash prizes.

Also note: Mojogo indicates that some games may be excluded from playthrough contribution (0% contribution). The operator provides a list of excluded games in the player Profile dashboard. If you’re trying to redeem and your balance doesn’t appear eligible, this is one of the first places to check.

Minimums, maximums, and special state caps

Mojogo Casino provides specific redemption thresholds and limits:

The minimum redemption threshold is 100 Sweeps Coins, and Mojogo notes that 1 SC is equivalent to $1 USD.

For maximum limits, Mojogo may apply a daily redemption limit of $1,000 at its discretion. Additionally, for residents of New York and Florida, the maximum redemption limit is $5,000 per request.

If you’re planning a larger redemption, it may require multiple requests over time, depending on how these limits apply to your account.

Redemption methods - what we can confirm

Mojogo Casino lists payment methods for transactions on the platform as ACH, MasterCard, and Visa. However, Mojogo does not publicly confirm (in the provided information) exactly which of these are available specifically as prize redemption methods.

Because of that, the safest approach is to check the redemption screen in your account for the options currently available to you, or contact support to confirm what methods can be used for redemptions in your state.

How to submit a redemption request (typical flow)

While exact menu labels can vary, the standard redemption process at sweepstakes casinos like Mojogo generally works like this:

You go to your account or wallet area, choose the prize redemption option, select an available payout method, enter the amount of SC you want to redeem (meeting the minimum threshold), and submit your request. If you haven’t completed verification yet, you should expect the system to prompt you to finish KYC before the request can move forward.

If you’re ever unsure where the redemption area is located, use the site’s navigation from your profile, or start from Mojogo Casino’s main page and head into your account controls.

What happens after you click submit - review stages to expect

Redemptions commonly move through a few checkpoints:

First, Mojogo verifies your request details - amount, eligibility, and that your SC has met playthrough. Next, the platform reviews your account status - including KYC completion and any mismatches in your personal information. If something needs clarification, you may be asked to upload additional documentation.

Once approved, the redemption is processed using the selected available method (as shown inside your account).

Processing times - what Mojogo officially states (and what it doesn’t)

No official processing-time window was provided in the available Mojogo Casino information. Because of that, it’s best to treat timelines as variable depending on:

Verification status, request volume, whether extra review is required, and the method used for redemption.

If your request is time-sensitive, contact support before submitting so you know what to expect for your specific situation.

Fees and limits that may impact your payout

Mojogo confirms redemption limits (minimum threshold and maximum caps as noted above). No official fee schedule for prize redemptions was provided in the available information.

If you see any method-specific charges disclosed during the redemption process, rely on what is displayed at the point of request submission and consider confirming details with support before finalizing.

Why a redemption may be delayed, declined, or paused

The most common issues that can interrupt redemption include:

KYC not completed, documents rejected, or information that doesn’t match your profile. Another frequent cause is playthrough not fully met - including using games that do not contribute toward the requirement (0% contribution) as shown in your Profile dashboard. Location restrictions can also prevent participation or redemption in certain states.

Account activity can matter too. Mojogo notes that Sweeps Coins may expire after 60 days of inactivity, and accounts inactive for 12 consecutive months may be deemed dormant, resetting Gold Coin and Sweeps Coin balances to zero.

Can you cancel or change a pending redemption?

Mojogo Casino does not confirm a specific cancellation or edit policy for pending redemptions in the provided information. If you submit a request and then need to adjust the amount or method, your best option is to contact support immediately and ask whether the request can be stopped or modified before it completes review.

Geographic restrictions that matter for redemptions

Mojogo’s promotions indicate access is restricted in several U.S. states, including: California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, West Virginia.

Because redemption eligibility typically follows participation eligibility, you should confirm your current location and state rules before building up an SC balance with the expectation of redeeming.

Get help with redemption issues (fastest official support route)

If you have redemption-specific questions - like which payout methods are available to you, why a request is under review, or what documents you still need - Mojogo Casino offers support via:

• Live chat (available)
• Email: support@mojogocasino.com

If you reach out, include your account email and a short description of what you’re seeing (for example: “SC redemption button unavailable,” “KYC pending,” or “playthrough not met”), so the team can respond with targeted guidance.