Terms and Conditions

These site terms explain the main rules that apply when you access or use Mojogo Casino’s website, create or use a player account, play games, participate in promotions, or use any related services we provide (together, the “services”).

By visiting, registering, or using the services, you confirm that you’ve read and agree to these conditions of use. They’re written to set clear expectations about how the platform works, what we ask from players, and what you can expect from us.

Who Can Use Mojogo Casino

Mojogo Casino is intended for adults only. To use the services, you must be at least the legal gambling age in your jurisdiction.

It’s your responsibility to ensure that accessing and using online casino-style entertainment (including sweepstakes-style offerings, where applicable) is lawful where you are located. Mojogo Casino may restrict, block, or limit access in certain countries, states, or regions, and we may change availability based on legal, compliance, or operational requirements.

Creating an Account the Right Way

To use certain features (including playing with virtual currencies, entering promotions, or requesting redemptions where available), you’ll need to create an account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own name
• You will not misrepresent your identity, location, or eligibility
• You will follow any account limits we apply, including limits on the number of accounts a person may have

If we reasonably believe that an account was created using false details or in a way that breaks these platform rules, we may restrict the account while we review it.

Verification Checks (KYC) and Supporting Documents

To protect players and the integrity of the platform, Mojogo Casino may request verification at registration, during gameplay, before processing certain transactions, or prior to approving any redemption request.

Verification may include requesting documents or information to confirm identity, age, address, and/or ownership of a payment method. Examples may include a government-issued photo ID and proof of address.

If verification is incomplete or unsuccessful, we may pause features such as withdrawals/redemptions, limit account access, or delay certain requests until the review is finished.

Keeping Your Account Secure

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe your account has been accessed without permission, contact us as soon as possible.

Player accounts are personal. You may not:

• Share your account with anyone else
• Transfer or sell your account
• Use the services on behalf of another person
• Allow another person to play, claim promotions, or request redemptions through your account

Payments, Redemptions, and Account Balances

Payment methods, processing times, limits, and availability can vary by location, verification status, and the payment provider’s requirements. Mojogo Casino may support methods such as ACH, Visa, and MasterCard, but we do not guarantee every method will be available in every region or at every time.

Before approving withdrawals/redemptions or certain transactions, we may carry out reasonable checks. These checks help confirm eligibility, verify account ownership, prevent fraud, and ensure compliance with applicable rules.

If a transaction is flagged for review, processing may take longer than usual. We aim to handle reviews promptly and fairly.

Promo Rules That Matter: Bonuses, Coins, and Offers

Promotions can include bonus offers, login rewards, referral offers, cashback-style rewards, VIP perks, or mail-in entry options. Each promotion may have its own bonus terms, and those specific terms apply in addition to these service terms. Always review the promotion details before participating.

Common promotion conditions may include: eligibility requirements, time limits, game restrictions, and playthrough (wagering) requirements. For example, Sweeps Coins granted through promotions may require at least a 1x playthrough before they become eligible for redemption, and some games may be excluded or contribute differently toward playthrough (you can check excluded titles in your Profile dashboard where available).

Additional rules that may apply on Mojogo Casino include:

• Minimum redemption threshold: 100 Sweeps Coins (where 1 SC is equivalent to $1 USD)
• Daily redemption limits may apply (for example, $1,000 per day at the operator’s discretion)
• Residents of New York and Florida may have a maximum redemption limit of $5,000 per request
• Sweeps Coins may expire after 60 days of inactivity
• Accounts inactive for 12 consecutive months may be treated as dormant and balances may reset to zero

We may refuse, adjust, or remove a promotion benefit if we reasonably believe it was claimed in error, claimed multiple times outside intended limits, or obtained through misuse of the platform rules.

Game Access and Service Availability

We work to provide stable access to our games and services, but availability can vary due to factors like your device, your location, software/provider updates, scheduled maintenance, or unexpected technical issues.

Some games, features, or promotions may be added, removed, paused, or limited at any time. Mojogo Casino also works with multiple software providers, so game libraries can change as providers update their content.

Fair Play Standards and Prohibited Behavior

Mojogo Casino is built for honest play. You agree not to use the services in a way that is unlawful, misleading, or designed to gain an unfair advantage. Prohibited behavior includes, for example:

• Fraud, attempted fraud, or providing false information
• Collusion with other players or coordinated play intended to abuse offers
• Chargeback abuse or disputing transactions in bad faith
• Bonus abuse, including using multiple accounts or other methods to bypass eligibility limits
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to exploit bugs, system errors, or game malfunctions
• Interfering with the website, services, or other users’ access

If you encounter an error or issue, the right approach is to report it rather than attempt to benefit from it.

When Mojogo Casino May Restrict, Suspend, or Close an Account

In order to protect players and the platform, Mojogo Casino may take reasonable action when needed. This can include refusing service, limiting access to certain features, pausing promotions, delaying transactions for review, or closing an account.

These actions may occur when, for example:

• Verification is incomplete or information cannot be confirmed
• We reasonably believe these site terms or a promotion’s rules have been broken
• We suspect misuse, fraud, chargeback abuse, or security risks
• We need to comply with legal or regulatory requirements

When practical, we aim to handle these situations proportionately and based on the information available.

Handling Errors, Incorrect Displays, and Technical Issues

From time to time, issues can happen - including interrupted sessions, display errors, incorrect balances, promotion miscalculations, pricing mistakes, or game malfunctions caused by technical problems.

If an obvious error occurs, Mojogo Casino may correct it and address the outcome in a fair and reasonable way. This may include adjusting balances, reversing incorrectly credited rewards, or voiding affected gameplay results that were clearly impacted by a malfunction.

Responsible Play and Player Well-Being

Gambling should be treated as entertainment, not a way to earn money. If playing stops feeling fun or starts to feel difficult to control, we encourage you to take a break and seek support. Responsible gaming tools or account restrictions may be available depending on your location and the features offered on the platform. You can also review our Responsible Gaming page for guidance and resources.

Ownership of Website Content and Materials

The Mojogo Casino website and its original content - including branding, design, text, graphics, and software elements - are owned by Mojogo Casino or used under license.

You may not copy, reproduce, distribute, republish, or commercially exploit any part of the website without written permission, except where permitted by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some services (such as game content, payment processing, identity verification, or analytics tools) may be provided by third parties. These providers may have their own operational limits and availability, which can affect how and when certain features work.

If the site includes links to third-party websites or tools, those third parties control their own content and policies. Mojogo Casino is not responsible for external sites that we do not operate.

Liability Limits in Plain Language

Mojogo Casino aims to run a secure and reliable platform, but we cannot accept responsibility for every outcome that may occur when using online services. To the extent allowed by law, Mojogo Casino is not liable for losses or damages that result from situations such as:

• Connectivity issues, outages, or interruptions beyond our reasonable control
• Device incompatibility, unsupported browsers, or user error
• Delays or failures caused by third-party providers (including payment or game providers)
• Unauthorized access caused by a player’s failure to safeguard login details
• Events considered force majeure (such as major network failures, natural disasters, or similar disruptions)

Nothing in these service terms limits any rights you may have that cannot be excluded under applicable law.

“As Is” and “As Available” - No Guarantees

The services are provided on an “as is” and “as available” basis. This means we can’t promise uninterrupted access, constant availability of every game or feature, or error-free operation at all times. We will, however, work to address issues within reasonable operational limits.

Updates to These Service Terms

Mojogo Casino may update these terms and conditions from time to time to reflect changes to the platform, security needs, operational practices, or legal requirements.

The latest version posted on the website applies from the date it is published, unless we state otherwise. Continuing to use the services after updates are posted means you accept the revised terms. We recommend reviewing this page periodically.

Other Policies You Should Review

These site terms work alongside other policies and supporting pages that explain specific practices in more detail. Depending on what you use on the platform, these may include our Privacy Policy, Cookie Policy, bonus-specific rules, and any AML/KYC-related guidance we publish.

Contact Mojogo Casino Support

If you have questions about these platform rules, your account, verification, payments, or promotions, you can contact Mojogo Casino support by email at support@mojogocasino.com.

Using the platform means playing within clear boundaries that protect both players and the service. These conditions are here to keep expectations straightforward, help prevent misuse, and support a fair experience across the site.